Directorate of Human Resources

Answer: Employees are entitled to a range of benefits, including medical care, paid annual leave, housing facilities, work-related allowances and access to professional development programs among others.

Answer: Download and complete the appropriate application form from www.ucc.edu.gh/forms. Include all required documents, such as your CV, cover letter, and references, as specified on the form. Submit the completed application to the Registrar.

Answer: The promotion process is based on merit and follows the Criteria for Appointments and Promotions as well as the Unified Scheme of Service for staff, with eligibility typically after three years of satisfactory service. Promotions are recommended by the Appointment/Promotions Committee, and employees may also qualify for promotion under a pool system if no established position is available.

Answer: Performance reviews are conducted annually, typically at the end of the calendar year. The review process evaluates your achievements, areas for improvement, and sets goals for the following year. For more details, refer to the Performance Management Guidelines under the Policies & Procedures section.

Answer: The University provides employees with opportunities for various training and development programs, including leadership development, technical skills training, and soft skills workshops.

Answer: To apply for staff training programs, visit the Training & Development Section of the website. For specialized training, you may need to present a formal request and get approval from the Training and Development Section of the Directorate of Human Resource.

Answer: The University may sponsor deserving employee, having done a minimum of three (3) years’ continuous service for external/internal training schemes in recognized institutions to help them acquire qualifications or experience relevant to their work. Where the employee does not qualify for study leave with pay, he/she may apply for leave without pay.

Answer: An employee may, upon application through their Head of Department, be granted leave of absence without pay for up to one year, depending on their years of service and employee category. In exceptional cases, this leave may be extended; beyond this, the employee must resign from their position.

Answer: In line with the University’s policy, all employees are entitled to annual leave as follows:

• Senior Member (Academic) – 36 days
• Senior Members (Non-Teaching): 62 days
• Senior Staff: 40 working days
• Junior Staff: Depending on rank, Junior Staff are entitled to 34, 32, or 25 working days

Answer: To apply for maternity or paternity leave, submit a formal application together with appropriate documentation through your Head of Department to the Directorate of Human Resource.

Answer: Using the Staff Portal (www.staffportal.ucc.edu.gh), you can apply for leave online through the Portal. After logging in, navigate to the “Leave” section of the Portal where you can place your request for various types leave.

Answer: An employee who resigns must provide notice or pay the equivalent salary in lieu of notice and is required to vacate University premises immediately or by the end of the notice period. The notice period is six months for Senior Members, three months for Senior Staff, and one month for Junior Staff.

Answer: A new employee can contact the Management Information Systems Section for their institutional email or reach out to the HRIS Unit for assistance.

Answer: You can update your personal information by formally notifying the Director of Human Resource and providing any relevant supporting documents, as applicable.

Answer: An employee can access their staff portal by logging in to staffportal.ucc.edu.gh using their institutional email credentials. For assistance, please contact the HRIS Unit.

Answer: Salary advance applications can be made by picking up an application form from the Enquiries Desk at the Directorate of Finance. Once completed, the form must be submitted to the Directorate of Finance through your Head of Department.

Answer: You can access your payslip online by logging in with your institutional email at xpay.ucc.edu.gh. Once logged in, navigate to the “View Payslip” section, where you can download or print your payslip for any given month. If you encounter any issues, please contact HRIS for assistance.

Answer: You can download the University's HR policies, including policies on Statutes of the University, Appointments and Promotions, Study Leave, Appraisal, and Code of Conduct among others, from the Policies & Procedures section of the website. Alternatively, you can request a printed copy from the Directorate of Human Resource.

Answer: If you are experiencing conflicts with colleagues, the Directorate encourages informal resolution through direct communication or mediation with the help of Head of Department. If the conflict persists, you may follow the formal grievance process outlined in the Employee Relations section of the website.

Answer: You can report workplace issues or file a formal grievance by following the steps outlined in the Employee Relations section. If you wish to resolve issues informally, we recommend discussing them with your Head of Department. For formal grievances, you can submit a written complaint to the Registrar and eventually the Vice Chancellor following the University's Grievance Procedures. The University also has an Appeal Board which receives and solves grievances.

Answer: Requests for transfers are handled on a case-by-case basis. If you are interested in transferring, submit a formal written request to the Directorate of Human Resource through your Head of Department for consideration.